Oculus Quest 2 エリートストラップ割れて破損したので交換してもらう方法

Oculus Quest 2 エリートストラップ (Elite Strap) が割れて破損したので交換してもらった話。

純正のOculus Quest 2 エリートストラップは割れやすい
Meta社 (旧Facebook) に連絡して新品に交換

純正のOculus Quest 2 エリートストラップは割れやすい

純正のOculus Quest 2 Elite ストラップを使っていました。

↓純正Oculus Quest 2 Eliteストラップ

Quest 2 Eliteストラップ
ある時、ヘッドセットを取ろうとしたら、ひび割れてそのまま破損してしまいました。

最初から純正にしては細くて大丈夫かな？と思っていました。

ネットで調べてみると、ひび割れて壊れたっていう人は多いみたい。

Meta社 (旧Facebook) に連絡して新品に交換

Meta社のサポートに交換を依頼

Meta社 (旧Facebook) に言えば交換してくれるらしいので連絡してみました。

Oculusデバイスの修理や交換　サービスプロセス

というサイトを開きます。

・https://support.oculus.com/articles/orders-and-purchases/returns/service-replacement-oculus-device/?locale=ja_JP

このサイトは安心の日本語です。

次に、このサイトから「Oculus サポート」を開いてみます。

以下のURLに遷移します。

・https://tickets.oculusvr.com/hc/en-us/requests/new

うーん、英語。。

Email US

を選ぶとフォームが表示されます。

Please choose a request type below

の所で「Oculus Products and Components」として質問してみます。

I am using Oculus Quest 2 Elite Strap, but it broke suddenly.

It is really fragile, so could you exchange it to new one?

と書いて写真を2枚添付して送ってみました。

Meta社のサポートから連絡が来た

Welcome to Oculus Support! It was a pleasure to meet you, yyy!

I hope you're doing good today! I see that you assistance because your Quest 2 Elite Strap broke. Thanks for providing those pictures to me, you surely are the best! Please know that it is my goal to make things better for you and I'm truly eager to take some weight off your mind, so rest assured that I'll take care of this one for you.

We're sorry to hear about your broken Elite Strap. To look into this further for you, I will need to request some details to help me authenticate your account. Please do not discard your current Elite Strap.

If purchased from Oculus.com please let us know if you would like a new replacement or a refund.

Please be aware that refunds for products purchased from our website can only be processed within 30 days of receipt.

If purchased from an authorized retailer, please note we will be able to replace upon verifying all information but we cannot refund. Please contact the retailer where you purchased it if you would like a refund.

Please provide the following details:

• Full name
• Shipping address
• Phone number
• Proof of purchase, such as a receipt or invoice
• Preferred email address for shipping label

Once you provided those details, I'd be able to extend my exceptional support just for you.

I will be looking forward to your response, please reply at your earliest convenience, Shoji.

I wish for your continuous good health along with the people you love the most,

Kind regards,

なるほど、以下の情報を送ればよいようだ。

• Full name ⇒氏名
• Shipping address ⇒ 送り先の住所
• Phone number ⇒ 電話番号
• Proof of purchase, such as a receipt or invoice ⇒領収書
• Preferred email address for shipping label ⇒メールアドレス

このあと、やり取りしていると更に

「Oculus Quest 2のシリアルナンバーを送れ」と言われたので送りました。

Meta社が返品交換に応じてくれた

何度かやり取りして結局返品してくれることになりました。ホッ。

Thank you so much for your patience during our troubleshooting process. Based on all the information you provided, we would like your Elite Strap without Battery returned for further review and have a replacement Elite Strap without Battery sent to you. Note: this replacement may be refurbished.

Please review the following instructions carefully regarding the return process. If it isn't followed correctly, it may cause a delay with your replacement.

________________________________________

What to return

Carefully pack just your current Elite Strap without Battery in an appropriately sized shipping box.

• We ask you use plenty of packing material to protect the component during shipping.
• Do not send any other items back with it because you will not get those back.
• Do not send it back in your original Oculus box because you will not get the same box back.

________________________________________

Shipping and Label

A prepaid return shipping label will be sent via email to yyy within 3 business days. Please use this label for your return. If you do not see the label in your inbox, be sure to check your Spam and Junk folders.

You have 30 days from when you receive your label to return your hardware. Please alert us if you do not receive your label within the next 3 days.